Computer cannot recognize the Wifi 5.0Ghz signal

Does your computer fail to recognize the 5.0Ghz wifi connection? Don’t worry

Almost all modern modems come with two bandwidths, 2.4Ghz, and 5.0Ghz.

It may, however, happen that your computer only recognizes the 2.4 GHz signal. Don’t worry. We will show you how to diagnose this problem.

Follow the steps below

Update the drivers

In most cases, this usually resolves almost all network-related problems.

Follow the steps below:

  • To update the wifi driver, just right click on the start menu, and select device manager.

  • Upon opening the device manager, scroll down to the network adapters section and double click to open it.

  • Locate the driver with the Wi-Fi name on it. The name may vary depending on your computer model as well as the type of driver installed. See below.

  • Right-click the driver, and select the first option, “update driver”.

  • This will open a new window where you select your driver location. If you have the driver already downloaded, then just select “Browse my computer for driver software”. Otherwise, select “Search automatically for updated…….”.

  • This should run the driver update. It may take a few minutes to complete.

If this does not resolve your problem, move on to method 2.

Check your computer’s capability

If you are experiencing this problem with a newly acquired computer, then it might be that your computer does not have 5.0Ghz capability.  To confirm if this is the case, follow the steps below:

  • Press the Windows key and letter “R” at the same time. This will open the run dialog. Type in “cmd” without the quotes, and click okay. This will open the windows command prompt

  • If you are not a tech enthusiast, don’t worry just follow these steps and you will diagnose your computer without the need for technical know-how.

  • In the open command prompt, type in “netsh wlan show drivers” without the quotes, then press enter.

  • This displays a list as shown below. Look for the “Radio types supported section. If you see 802.11g and 802.11n  only or 802.11n 802.11g and 802.11b, it means your computer has only the 2.4 GHz capability.

  • If however, you see 802.11a and 802.11g and 802.11n, it means your computer has both the 2.4Ghz and the 5.0Ghz network modes capability.

If you got the second result, and the driver update never resolved your issue, try restarting your computer.

If after restart your computer still does not recognize the 5.0Ghz signal, then you may need to seek technical assistance.

If your computer indicated the case for 2.4Ghz capability, then you can only acquire a new computer with the 5.0Ghz capability.

If you have any follow-up questions or comments, kindly fill the form below.

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